Cancellation policy information
At FROM GRIEF TO GROWTH “HEALING HEARTS”, we understand that life can be unpredictable. However, counseling is most effective when sessions are kept consistently. Appointments are reserved specifically for you, and timely notice for rescheduling helps protect the therapeutic process and availability for others. Please review our cancellation policy to ensure a clear understanding.
Frequently asked questions
Here are some frequently asked questions about our cancellation policy. We strive to be fair and understanding while also maintaining the integrity of our practice at FROM GRIEF TO GROWTH “HEALING HEARTS”.
What's the most important thing to understand about canceling or rescheduling?
Counseling is most effective when sessions are kept consistently. Appointments are reserved specifically for you, and timely notice for rescheduling helps protect the therapeutic process and availability for others.
What is a reasonable timeframe for canceling?
If you need to cancel or reschedule, please provide at least 24 hours' notice. This helps protect the consistency of care and allows availability for others.
What happens if I don't show up for my appointment?
No-show appointments will be charged the full session fee, as the time has been reserved exclusively for you.
Are there exceptions to the policy?
We understand that true emergencies can occur. In the event of an emergency or unforeseen circumstances, fees may be waived at the counselor's discretion. Please communicate as soon as possible when circumstances arise.
Understanding our commitment
We at FROM GRIEF TO GROWTH “HEALING HEARTS” are dedicated to providing you with the best possible care. Understanding our cancellation policy helps us maintain the quality of service for all our clients. Thank you for your understanding and cooperation.